Telephone Technique (in English)

Telephone Technique (in English)

Graha Mustika Ratu, Jakarta | Rabu, 23 Juni 2010 | Pk. 08.45 – 17.00 | Rp 1.200.000 ,- / peserta

Materi bahasan:

1. Introduction : a professional image, the importance of technique and good telephone etiquette
2. Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, Insight
3. Techniques and Etiquette in : Receiving phone, holding / transferring, called
4. Faced with Difficult Callers

Metode Training:

Pembahasan konsep, role play/latihan praktek. Penyampaian dalam Bahasa Indonesia.

Target peserta:

Receptionist, Operator telepon, Sekretaris, Customer service officer.

Pembicara:

Vashti Trishawati, MSi

Waktu:

Rabu, 23 Juni 2010 Pk. 08.45 – 17.00

Tempat:

Graha Mustika Ratu Lt. 6
Jl. Jend. Gatot Soebroto Kav. 74-75
Jakarta 12870

Investasi:

• Rp 1.200.000/orang/program.
• incl. materi, sertifikat, 2x coffee break, 1x lunch
• Diskon 10% untuk pendaftaran seminggu sebelum training ATAU
• Pendaftaran minimal 3 orang Rp. 950.000/orang.