Training Manajemen
By May 31, 20100 Comments Read More →

Telephone Technique (in English)

Telephone Technique (in English)

Graha Mustika Ratu, Jakarta | Rabu, 23 Juni 2010 | Pk. 08.45 – 17.00 | Rp 1.200.000 ,- / peserta

Materi bahasan:

  1. Introduction : a professional image, the importance of technique and good telephone etiquette
  2. Professional Telephone Conversation : Positive attitude, Effective Communications (sound, good choice of words), Active listening, Asseretiveness, Insight
  3. Techniques and Etiquette in : Receiving phone, holding / transferring, called
  4. Faced with Difficult Callers

Metode Training:

Pembahasan konsep, role play/latihan praktek. Penyampaian dalam Bahasa Indonesia.

 

Target peserta:

Receptionist, Operator telepon, Sekretaris, Customer service officer.

Pembicara:

Vashti Trishawati, MSi

Waktu:

Rabu, 23 Juni 2010 Pk. 08.45 – 17.00

Tempat:

Graha Mustika Ratu Lt. 6
Jl. Jend. Gatot Soebroto Kav. 74-75
Jakarta 12870

Investasi:

  • Rp 1.200.000/orang/program.
  • incl. materi, sertifikat, 2x coffee break, 1x lunch
  • Diskon 10% untuk pendaftaran seminggu sebelum training ATAU
  • Pendaftaran minimal 3 orang Rp. 950.000/orang.

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Related posts:

  1. Complain Handling & Telephone Courtesy
  2. EXCELLENT TELEPHONE TECHNIQUE AND ETHICS (Surabaya)
  3. ENGLISH FOR LAWYERS, LEGAL WRITING & DRAFTING (PASTI JALAN)
  4. Telephone Technique and Courtesy for Customer Service
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