PROCESS MANAGEMENT: MAPPING AND IMPROVEMENT

PROCESS MANAGEMENT: MAPPING AND IMPROVEMENT

Yogyakarta | 23 – 25 Juni 2015 | IDR 6.000.000 per peserta
Bali | 23 – 25 Juni 2015 | IDR 8.000.000 per peserta
Bandung | 23 – 25 Juni 2015 | IDR 6.500.000 per peserta
Yogyakarta | 07 – 09 Juli 2015 | IDR 6.500.000 per peserta
Bali | 07 – 09 Juli 2015 | IDR 8.000.000 per peserta
Bandung | 07 – 09 Juli 2015 | IDR 6.000.000 per peserta

Jadwal Training 2015 Selanjutnya …

 

 

TRAINING OBJECTIVES PROCESS MANAGEMENT

1. Understand process definitions and importance of processes in their organizations.
2. Examine elements of a business process.
3. Do process assessments for core, support and linkage processes.
4. Analyze, simplify and improve processes.
5. Create process maps and measure performance.

 

TRAINING OUTLINES PROCESS MANAGEMENT

Definitions

• Process
• Process Approach to Improvement
• Advantages of Process Mapping
• Elements of a Process
• Attributes of a Process Map
  • Who Is the Customer?
  • What Is Critical to Their Satisfaction?
  • Where Can We Obtain Process Performance Data?
  • How Well Do Our Processes Satisfy Their Needs?
  • What Is Our Business Value Chain?
  • How Do We Measure Value?
  • What Are the Opportunities in Terms of Reducing Cycle Time, Defects and Non Value Added?

Assessing Internal Audits Systems

• Understanding Process Approach

Process Assessments Approaches

• Turtle Diagram
• Customer Oriented Processes
• Support Oriented Processes
• Management Processes
• Diagnosis of a Process
• Analyzing and Improving a Process
• Value Stream Mapping

Manufacturing/Service Assessments

• Setting Objectives and KPIs
• Designing an Assessment Flowchart
• Process Maps Symbols
• Creating a Process Map
• Workshop

Process Measurements and Improvement

• Problem-Solving Techniques
• Process Auditing as a Tool for Continuous Improvement
• Benchmarking and the Balanced Scorecard

How Do We Get to an Improved Process and Increase Customer Satisfaction?

• What Is the Scope of this Process Improvement?
• Who Will Sponsor the Improvement Initiative?
• What Resources Do We Need?
• What Are the Business Objectives?
• What Other Opportunities Are There?

Management as a Tool to Improve Business Performance – Reducing Cost, Cycle Time, Errors and Improving Internal and External Customer Satisfaction.

 

TRAINING INSTRUCTOR PROCESS MANAGEMENT

Patisina, ST., M. Eng.

 

TRAINING TIME & VENUE PROCESS MANAGEMENT

•  23-25 Juni 2015
•  7-9 Juli  2015
•  13-15 Juli  2015
•  21-23 Juli 2015
•  4-6 Agustus 2015
•  10-12 Agustus 2015
•  24-26 Agustus 2015
•  9-11 September 2015
•  15-17 September 2015
•  28-30 September 2015
•  5-7 Oktober 2015
•  19-21 Oktober 2015
•  26-28 Oktober  2015
•  2-4 November 2015
•  9-11 November 2015
•  24-26 November  2015
•  8-10 Desember 2015
•  15-17 Desember 2015
•  21-23 Desember 2015
• Hotel Ibis Styles | Yogyakarta

 

TRAINING FEE PROCESS MANAGEMENT

• IDR 6.000.000 per participant (Non-Residential)
• Minimal participants : 2 persons (Yogyakarta)
• Yogyakarta : Ibis Styles Dagen, Ibis Malioboro, Horison Ultima-Riss, Harper Mangkubumi, 101 Hotel, Grand Tjokro, Novotel, Grand Aston, Phoenix Hotel | Kuota Min. Peserta: 2 orang
• Bali : Ibis Styles Kuta, Ibis Dewi Sri, Ibis Bali Kuta, Ibis Circle Kuta, Harris Hotel | IDR. 8.000.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang
• Bandung : De Batara, Amaris, Golden Flower Hotel | IDR. 6.500.000 Per Peserta (Non-Residential) | Kuota Min. Peserta: 5 orang

 

TRAINING FACILITIES PROCESS MANAGEMENT

• Training Modul
• Stationeries
• Certificate
• Backpack
• Exclusive Polo shirt
• Flashdisk containing materials
• Training photo
• 2x coffee break and lunch
• Transportation Service from airport to hotel / training venue (at least for 2 participants from the same company).