Training Manajemen
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Customer Relationship Management in Supply Chain

Customer Relationship Management in Supply Chain

Hotel Melia Purosani, Yogyakarta | 08 – 10 Juli 2019 | Rp 6.400.000,-
Hotel Melia Purosani, Yogyakarta | 15 – 17 Juli 2019 | Rp 6.400.000,-
Hotel Melia Purosani, Yogyakarta | 22 – 24 Juli 2019 | Rp 6.400.000,-
Hotel Melia Purosani, Yogyakarta | 29 – 31 Juli 2019 | Rp 6.400.000,-

Jadwal Training 2019 Selanjutnya …

 

 

Deskripsi Training Customer Relationship Management in Supply Chain

Training ini mempersiapkan peserta dalam dasar-dasar layanan pelanggan dan peran layanan pelanggan dalam Supply Chain Management (SCM) secara keseluruhan. Training ini juga meliputi elemen kunci dari layanan pelanggan seperti: proses manajemen order, manajemen hubungan pelanggan, komunikasi pelanggan yang efektif, pengembalian logistik , dan metrik kinerja.

 

Tujuan Training Customer Relationship Management in Supply Chain

Setelah mengikuti training ini diharapkan peserta mampu untuk merencanakan program yang berhubungan dengan menjaga relationship dengan  customer dalam supply cain.

 

Materi Training Customer Relationship Management in Supply Chain

  1. Introduction  to CRM
  2. Demand management
  3. Returns and Reverse Logistics
  4. Customer Relationship Management
  5. Challenging Customers
  6. Communication in Customer Service
  7. Legal and Regulatory  in CRM
  8. Case study

 

Metode Training Customer Relationship Management in Supply Chain

Presentasi, Diskusi , Brainstorming, Case Study

 

Peserta Training Customer Relationship Management in Supply Chain

Profesioanl di bidang Supply chain &  CRM

 

Jadwal Training 2019

  • Hotel Melia Purosani Yogyakarta
  • 8 – 10 Juli 2019
  • 15 – 17 Juli 2019
  • 22 -24 Juli 2019
  • 29 – 31 Juli 2019
  • 5 – 7 Agustus 2019
  • 13-15 Agustus 2019
  • 19 – 21 Agustus 2019
  • 26 -28 Agustus 2019
  • 02 – 04 September 2019
  • 09-11 September 2019
  • 16 – 18 September 2019
  • 23 – 25 September 2019
  • 30 September – 02 Oktober 2019
  • 07 – 09 Oktober 2019
  • 14 – 16 Oktober 2019
  • 21 – 23 Oktober 2019
  • 28 – 30 Oktober 2019
  • 04 – 06 November 2019
  • 11 – 13 November 2019
  • 18 – 20 November 2019
  • 25 – 27 November 2019
  • 02 -04 Desember 2019
  • 9 – 11 Desember 2019
  • 16 – 18 Desember 2019
  • 23 – 24 Desember 2019
  • 30 – 31 Desember 2019

 

Investasi dan Fasilitas Training Customer Relationship Management in Supply Chain

  • 6.400.000 (Non Residential)
  • Quota minimum 2 peserta
  • Fasilitas : Certificate,Training kits, USB, Lunch, Coffe Break, Souvenir
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel khusus bagi perusahaan yang mengirimkan minimal 3 orang peserta)

 

Instruktur Training Customer Relationship Management in Supply Chain

Dr. Ir. Elisa Kusrini, MT,CPIM & Tim

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Related posts:

  1. SUPPLY CHAIN MANAGEMENT (SCM)
  2. SUPPLY CHAIN MANAGEMENT (SCM) UNTUK PERUSAHAAN PERTAMBANGAN DAN MIGAS
  3. SUPPLY CHAIN MANAGEMENT UNTUK INDUSTRI FARMASI
  4. SUPPLY CHAIN MANAGEMENT
Posted in: General Supply Chain, Yogyakarta

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