Advanced Secretary Development Program – ALMOST RUNNING

Advanced Secretary Development Program

Jakarta | 25 – 26 November 2014 | Rp. 3.750.000,-

Workshop Outline:

Session 1: Personal Development, Skills & Career Options for the Professional Secretary

• Provide insight and understanding of the professional secretary with competence, expertise, pengetahuan.dan high morale so as to meet the challenges and demands of professionalism.
• How does the role of a secretary in a company
• Understanding the concept of Service: Excellent with 3C’s Model CARRE in order to become a secretary who is always energetic and happy

Session 2: Techniques of Effective Communication and Negotiation: Understanding Behavioral Bosses, Coworkers, Supplier and Other External Parties To Get Full Cooperation

• Understand how to communicate effectively with superiors, peers, and external.
• Professionalism communicate and build working relationships with superiors and the organization as a whole company.
• Facing complaints boss / colleagues by phone.
• Use your phone to resolve complaints efficiently boss.

Session 3: How to Manage Relationships (Relationship) with the Board of Directors and Managerial Level and Public Relations with External Key Party (Journalist, Governance, Community Leaders, Bureaucracy Generally)

• Participants are taught to be able to communicate effectively by using techniques: blackouts, Equate, Lead.
• Good communication and a favored opponent to speak only with the first 5 minutes.
• Learn the 5 major body language that must be considered when communicating.
• Participants can convey effectively the intent and purpose for the participants to know how information gets into the brain through three main pathways: Visual, Auditory, and Kinesthetic.

Session 4: Exercise: Professional Communication Skills NLP style

• Participants understand how to communicate better with the use of the telephone.
• Participants understand how effective telephone both incoming and outgoing calls.
• Participants can create a script to use the phone more effectively and professionally.
• Participants learn the sound characteristics of each person.

Session 5: Event Management for Corporate Secretary (Meeting, Socialization, Launching, Gathering, Press Conference)

• Participants understand the design and spatial forms for meetings, annual plan, AGM, socialization and training activities of the company.
• The role of a secretary to the MC in the event the company.

Session 6: Basic Prinsio Workspace Management 5S Japanese style (Lean Office)

• Discussing about the 5 S concept, its application in the workplace and how the 5 S system works.
• Understanding the Meaning of Main Pillars Seiri (Brief) and Seiton (Neat), Seiso (Rehearsal) and Shitsuke (Rawat).
• Understanding the Meaning of Main Pillars Seiketsu (Diligent) and Fifth Pillar Integration and case studies (identification and improved understanding)

Session 7 & 8: Document Management and Filing System By ALFRED

• This session gives the participants knowledge about the skill in making the recap files from various documents that it manages.
• By doing recaps file skills, the participants are expected to be able to quickly locate the file back on when your boss, co-workers, or for other activities that require the file.
• Other skills that will be gained from this session is that participants can classify files, assessment files, create a Table ALFRED of files that facilitate them find the file again, differentiate and archival records, retention schedule of files and other skills in managing files

Investasi

Rp 3.750.000 termasuk

( Souvenir, materi hand-out dan CD modul, 2x coffee break, makan siang dan sertifikat )

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