BE A SUPER SECRETARY

BE A SUPER SECRETARY

Hotel Aryaduta Semanggi, Jakarta | 23-24 February 2011| 09.00 – 16.30 | Rp. 2.500.000,-

An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional.

During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

OBJECTIVES

After completing this practical program, participants will be able to:

• understand how her role as Secretary contributes to organizational success
• build an effective work team
• plan and coordinate workflow and productivity
• interact with people in ways which reinforce positive working relationships
• show concern for excellence
• manage personal emotions and stress
• manage conflict, difficult situations and people with ease
• deliver presentations to small groups for maximum effect

OUTLINE

Day 1:

The Role of the Secretary

• Key functions of your role
• Self-assessment

Communicating for Results

• Why are effective communication skills important?
• What is communication?
• The communication process
• Barriers to effective communication
• Skills for effective communication, persuasion and influence
• Listening – the key to communication success

Leadership and Office Management

• Your leadership style
• Factors that influence leadership in your organization and in your office
• Ways in which you can influence your team
• Leadership models – situational leadership, servant leadership, transformational leadership and results- based leadership
• Why networking is critical to your success

Day 2:

Effective Presentation Skills

• Planning an effective presentation
• Writing a script or notes
• Practice and rehearsal
• Personal delivery skills
• Reviewing the presentation for maximum learning and effect

Managing Work

• Time management/self-management
• Managing stress
• Goal setting
• Priority management
• Becoming a Quadrant II time manager
• Dealing with time wasters
• Maximize effectiveness by managing meetings
• Delegate for maximum effect

Managing Conflict

• What is conflict?
• Finding an appropriate conflict management style
• Mapping and defining conflict
• Appropriate assertiveness and empathy
• Dealing with anger in yourself and others
• Pathways to influence
• Appropriate negotiation techniques

METHODOLOGY

Self Assessment, Experiential Learning Game dan Interactive Lecture

TARGET PARTICIPANT

This Program is suitable for all secretaries or professionals in each industry who lead secretarial support, manage an office environment, or work as a personal assistant within the organization.

WORKSHOP LEADER

CARLINA A. PATUWO

With 30 years experience in Secretarial, HR, Training, Management & Consultancy fields, Lina set up and established her own business, Choice Management Consultants. She is a coach for secretaries and a facilitator in personal development program.

TRAINING FEE

• Rp. 2,500,000.- / person if register for 2 persons or more and pay/transfer before 11 Februari 2011
• Rp. 2,750,000.- / person (full fare)
• Fee includes handout, certificate, lunch and snacks

DATE & VENUE

23-24 February 2011

09.00 – 16.30

Hotel Aryaduta Semanggi

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