Training Manajemen

Call Centres

Improving Quality of Interaction & Handling Customer Complaint
By April 15, 2014 0 Comments Read More →

Improving Quality of Interaction & Handling Customer Complaint

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 19 – 20 Juni 2014 |  Rp. 4.125.000 Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 15 – 16 Juli 2014 | Rp. 4.125.000 Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 09 – 10 October 2014 |  Rp. 4.125.000 Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 18 – […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – (Pasti Jalan)
By July 16, 2012 0 Comments Read More →

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – (Pasti Jalan)

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel/Office Building, Jakarta | 18 Juli 2012 | Rp. 1.300.000,- A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion which must […]

Posted in: Call Centres
PROFESSIONAL RECEPTIONIST AND OPERATOR
By November 8, 2011 0 Comments Read More →

PROFESSIONAL RECEPTIONIST AND OPERATOR

PROFESSIONAL RECEPTIONIST AND OPERATOR Estubizi Business Center,  Jakarta Selatan | 13 Januari 2012 | 09.00 – 16.00 WIB | Rp 1.250.000 Pokok Bahasan: Menciptakan receptionist dan operator yang mampu bersikap profesional, mengerti bagaimana harus bersikap benar dan menguasai etika dalam menerima tamu, atau bertelephone. Menjadi cermin yang baik bagi perusahaan bersangkutan dan mampu berkomunikasi secara efektif dengan […]

Posted in: Call Centres, Services
Creating Service Excellence
By December 28, 2010 0 Comments Read More →

Creating Service Excellence

Creating Service Excellence Sona Topas Tower | February, 17-18, 2011 | 09.00 – 17.00 | Rp 1.500.000/person Sona Topas Tower | October, 18-19, 2011 | 09.00 – 17.00 | Rp 1.500.000/person Kebutuhan pelanggan beraneka ragam,  harapan pelanggan selalu berubah, pelanggan selalu ingin dilayani dengan cepat dan tepat, jika tidak maka dengan mudah mereka akan berpindah […]

EXCELLENT TELEPHONE TECHNIQUE AND ETHICS (Surabaya)
By August 23, 2010 0 Comments Read More →

EXCELLENT TELEPHONE TECHNIQUE AND ETHICS (Surabaya)

EXCELLENT TELEPHONE TECHNIQUE AND ETHICS Santika Hotel / Novotel Hotel Surabaya | Saturday, 25th September 2010 | 08.30 am – 04.00 pm | Rp. 1.250.000 per peserta Era globalisasi saat ini sangat memungkinkan supplier dan customer asing berhubungan langsung dengan perusahaan, baik melalui front office, staff administrasi, atau setiap karyawan dari masing-masing departemen. Etika dan […]

Posted in: Call Centres, Surabaya
Managing Stress and Burn Out by Emotional Freedom Technique (EFT) Plus
By May 20, 2010 0 Comments Read More →

Managing Stress and Burn Out by Emotional Freedom Technique (EFT) Plus

Managing Stress and Burn Out by Emotional Freedom Technique (EFT) Plus The Residences at Puri Casablanca, Jakarta | Sabtu , 12 June 2010 | 08:30 AM – 04:30 PM | Rp. 850.000,- Bagaimana melepaskan stress dengan mudah dan cepat ? Bagaimana Menghilangkan Trauma dan depresi ? Bagaimana meningkatkan konsentrasi dan kepercayaan diri ? Semua jawabannya […]

THE PROFESSIONAL TELEPHONE TECHNIQUE
By May 10, 2010 0 Comments Read More →

THE PROFESSIONAL TELEPHONE TECHNIQUE

THE PROFESSIONAL TELEPHONE TECHNIQUE Estubizi Business Center, Jakarta Selatan |   11 Juni 2010 |08.30 – 16.30 WIB | Rp 1.100.000,- PROGRAM OUTLINE: Materi bahasan: Service excellence awareness, semangat membantu/melayani, Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik. Professional telephone conversation: Sikap positif terhadap pelanggan. Active listening, asking the questions: Menangkap maksud/pertanyaan yang […]

SUCCESSFUL TELEPHONE ETIQUETTE
By December 20, 2009 0 Comments Read More →

SUCCESSFUL TELEPHONE ETIQUETTE

SUCCESSFUL TELEPHONE ETIQUETTE Jakarta | 17 Februari 2010 | Rp 1.000.000,-   Telepon merupakan alat komunikasi yang banyak ditemukan dalam bisnis dewasa ini. Telepon adalah alat komunikasi jarak jauh di mana para pembicara (komunikator dan komunikan) tidak berhadapan langsung, tidak bertatap muka atau face to face. Masing-masing pihak tidak mengetahui keadaan keadaan lawan bicara, apakah […]

Posted in: Call Centres
HOW TO BE A PROFESSIONAL CALL CENTER
By October 21, 2009 0 Comments Read More →

HOW TO BE A PROFESSIONAL CALL CENTER

HOW TO BE A PROFESSIONAL CALL CENTER: Melayani Pelanggan Secara Profesional Melalui Call Center Jakarta |Tanggal 11 Desember 2009 | Rp. 1.100.000 Selamat datang di CALL CENTER SUCCESS untuk petugas pelayanan pelanggan. Banyak perusahaan, terutama yang bergerak dibidang jasa, berupaya meningkatkan pelayanan pelanggannya dengan membuka call center . Call Centercustomer service representative, yang bertugas di […]

Posted in: Call Centres