MANAGING CONFLICT & DEALING WITH DIFFICULT PEOPLE

MANAGING CONFLICT & DEALING WITH DIFFICULT PEOPLE

Harris Hotel Tebet / Aryaduta Hotel Semanggi, Jakarta | Selasa, 25-05-2010 – Kamis, 27-05-2010 | Rp 3.950.000,-

After completion of this course, the participant should be able to:

1. Understand the role and function of managers in conflict resolution within the groups and the organizations.
2. Understand a number of essential conflict management approaches and an associated range of strategies, tactics, and techniques.
3. Develop skills of communication and assertiveness as a bases of enhancing the effectiveness of conflict management and dealing with difficult people.
4. Understand the basic human behavior of difficult people.
5. Develop skills of negotiation through win-win solution in managing conflict and dealing with difficult people.

Pelatihan mengelola waktu secara efektif ini diharapkan mampu memberi pemahaman bagaimana kita dapat mengatur tugas dan waktu secara lebih efektif dan efisien, sehingga kia tidak terjebak dalam rutinitas yang membosankan.

Metode Pelatihan :
The course is designed on the basis of “learning by doing” through the combination of the following method:

• Group Discussion
• Role-playing
• Exercises
• Questionnaires
• Feedback Session
• Games

Outline :

DAY-ONE :
Conflict resolution & the communication aspect.

Session-1

• Opening o Definition and Sources of Conflict
• Component of Conflict (Interests, Emotions, and Values)
• Models of Conflict

Session-2

• Bases of Managing Conflict o Generating vs Confronting Conflict
• The Role of Managers
• The Styles of Managing Conflict
• Force Field Analysis

Session-3

• The Communication Pyramid
• 12 Barriers to Effective Communication
• Managing Emotions

Session-4

• Active Listening
• Assertiveness Skills

DAY-TWO :
Dealing with Difficult People (1)
Session-1

• Transactional Analysis
• Understanding Basic Human Behavior

Session-2

• Types of Difficult People
• Strategies of Dealing with Difficult People

Session-3

• Problems in Giving Feed-back
• Giving Effective Feed-back Modul-JNS 2009

DAY-THREE :
Dealing with Difficult People (2)

Session-1

• Identification of Personal Needs
• Interaction Principles

Session-2

• Problems in Coaching
• Coaching and Counseling

Session-3

• Interviewing Techniques
• Face-to-Face with Difficult People Session-4
• Feed-back Session
• Closing Modul-JNS 2009

Course Leader :

Dra. Jenny Soeseno, Psi

Adalah Master Trainer di bidang Personality Development, Communication & Human Resource, dengan pengalaman memberikan training dan konsultansi selama lebih dari 20 tahun. Dengan pengalaman karir terakhir sebagai Senior Manager HR pada sebuah bank terkemuka di Indonesia.

Selain dikenal sebagai trainer yang handal selama bergabung di John Robert Powers, beliau juga memberikan training di berbagai lembaga dan perusahaan terutama untuk topik-topik: Personal Development, Interpersonal Communication, Time & Stress Management, Business Presentation, Motivation, Strategic Interview & Recruitment, dsb.

Jadual & Lokasi :
Selasa, 25-05-2010 – Kamis, 27-05-2010
Harris Hotel Tebet / Aryaduta Hotel Semanggi Jakarta

Fee/Investasi :

• Rp 3.950.000,- (Full Fare)
• Early Bird Rp 3.700.000 untuk pembayaran sebelum tanggal 17 Mei 2010
• Untuk pendaftaran Group sebesar Rp 7.200.000 untuk pendaftaran  2 orang peserta
• BONUS SOUVENIR  DAN DOOR PRIZE MENARIK

cforms contact form by delicious:days